Crew GO!Something wrong? Here is where it goes.
Everything comes to support@crewgotravel.com. Say which of the things below it is and it gets routed. We acknowledge every complaint within 3 business days, and you never have to come to us before going to anyone else.
Who you are writing to
The company behind crewgotravel.com and the Crew GO! app. Email reaches a person — we are small, and that is the fastest way in.
What kind of problem is it?
- Wrong flight information. Tell us the flight, the airport and the date, and what the app said against what was true. This is the one we most want to hear about. See Terms — your airline is always the authority.
- Something another crew member posted — a false load, something abusive, something that should not have been shared. We will look at it and can remove it and stop them posting.
- Accessibility — a part of the app or site you cannot use. See Accessibility. Reply in 3 business days, and we will do the task for you in the meantime.
- Your privacy — to see, correct or delete what we hold, or to close your account. See Privacy. Reply within 30 days.
- A security problem you found. Email us with what you found and how to reproduce it. Please do not access anyone else's data, change or delete anything, or degrade the service; report in good faith and stay within that and we will not pursue you. Also at /.well-known/security.txt.
- Copyright — something of yours is in Crew GO! Send us your contact details, what the work is, where it appears, a statement that you believe in good faith the use is not authorised, and a statement under penalty of perjury that your notice is accurate and that you are the owner or authorised to act for them.
- Email you did not want from us. Tell us and it stops. We send very little and nothing marketing-like without you asking.
- Your pay, your trip, your discipline or your airline. We cannot help and we are not a party to it. Crew GO! is not affiliated with any airline — take it to your airline or your union.
What we can and cannot do
We can correct the app, remove content, stop someone posting, delete what we hold about you, and explain how something works. We can tell you honestly where a piece of data came from and whether it was live or a filed timetable.
We cannot change what an airline did, get you on a flight, restore a lost trip or missed report time, or act between you and your employer.
If we do not sort it out
Take it to your state attorney general's consumer protection office, or to court — see Terms for where. Nothing here removes a right you have under the law, and there is no arbitration clause standing in your way.
No retaliation
We will not remove your access, drop your verification or treat you differently because you complained, to us or to anyone else.